OLD BRICK KILNS COVID-19 STATEMENT
In line with Government guidelines, we’re pleased to announce that we plan to re-open on the 4th July 2020. We are accepting bookings online, by telephone/email for reservations after this date. We want to reassure all guests that we have measures in place, listed below, to ensure the safety of our staff and guests.
RESERVATIONS & CANCELLATION POLICY UPDATE
If you would like to make a reservation, rest assured, we have updated our policy to allow easy booking, with no deposit required (whilst travel restrictions are still in place). Those with bookings prior to our opening date who have paid deposits, will have the option to postpone your visit until later in the year. All accounts must be settled in full before arrival, in order to confirm your booking.Once we have re-opened, our original booking terms will be reinstated and the balance will be due 4 weeks before arrival.
HYGIENE & SELF-DISTANCING
We have always upheld the most exacting housekeeping standards across the park and in our cottages. Before we re-open, all staff will receive training on the new cleaning regime. We have introduced more frequent cleaning rotas, reviewed all cleaning products for efficacy against Coronavirus and ensured that all cleaning processes take into consideration chemical contact times to ensure effective sanitisation. We will ensure that any changes and official guidance on the management of the COVID-19 public health risk are communicated immediately to our staff. All public areas (including washrooms, shop and washing up stations) will be sanitised with the latest anti-viral technology at the beginning and end of every day. Social distancing measures will be in place in all areas and children (under 16) must be supervised at all times, in all areas of the park.
The shop will be open, with 1 guest allowed in at any one time, on a one-in, one-out basis; all payments will be contactless. Similarly, in washrooms, 2 guests will be permitted at a time (ie 2 males – 2 females in each area (one adult and child under 10 considered as one), on the same one-in, one-out basis. There will be sanitising stations in place around the park which guests are encouraged to use.
In our cottages (B&B will remain closed until further notice), all areas will be fully sanitised prior to cleaning and guests arriving. All non-essential items will be removed ie soft furnishings etc.
When you arrive at the site after 1.30pm, we request that you stay in your car and we’ll come out to you. We will direct you to your pitch and answer any questions that you may have about your stay.
BARNEY’S RESTAURANT & BAR
The restaurant will be open for take-aways only (Check menu on website). These will need to be pre-ordered and paid for, by phone on 01328 878305, prior to mid-day (you can order in advance ie for arrival). The bar will remain closed until further notice.
Children’s Play Area & Games Room will remain closed until further notice.
These are unprecedented times and our top priority is the safety of our staff and guests. We can’t wait to welcome you back!